We respect your right to privacy, particularly when communicating with our Sennheiser Consumer Hearing Business. As used here, “CHB”, “we”, “us” or “our” means Sonova Consumer Hearing USA, LLC and, where appropriate, its affiliates, licensors, subsidiaries, and/or related companies.
This notice applies solely to information that CHB collects and uses in connection with the telephone, email, text message, letter, or other methods of communication we utilize in the United States. For more information about how CHB collects, uses and protects your personal information, or about how Sennheiser handles data privacy globally, please see our Global Privacy Policy.
INFORMATION WE COLLECT IN COMMUNICATING WITH YOU
When you visit the Sennheiser Consumer Hearing website you may choose to share certain contact Information with us, including: first name, last name, physical address, email address, and phone number (collectively, “Contact Information”). We may collect this information as part of processing and following up on your order, or we may collect it affirmatively (e.g., when you sign up for an email newsletter).
We use this Contact Information to:
(i) send transactional, promotional, or informational messages via email, phone (including SMS/texting) or physical mail;
(ii) respond to your inquiries and support requests; and
(iii) to comply with applicable legal and regulatory requirements.
Mobile opt-in data, SMS opt in data, and phone numbers obtained for the purpose of mobile messaging will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Additionally, we do not currently share the personal information of minors and do not have actual knowledge that we share the personal information of minors.
In line with our Global Privacy Policy, we may share the Contact Information within our Sonova Group Companies, which includes all Sonova subsidiaries and affiliates. Additionally, we may share the information we collect with companies that provide support services to us (such as email providers, mobile marketing services, analytics providers, web hosting providers, call center providers, etc.) that help us provide our services or market our products. These companies may need information about you in order to perform their functions. We limit information shared with service providers to what is necessary to fulfill the services.
See “Text Message Terms and Conditions” below for SMS and MMS messages specifically. Please be aware that text messages are not encrypted. They can be accessed and read by anyone with access to messages on your mobile device. You should use a password on your mobile device to be sure you are the only person that can see your text messages.
While browsing this website or completing an order, we may also use device identifiers, cookies, and other technologies to collect technical information. For more information about this, please refer to “Cookies and Other Tracking Tools” in our Global Privacy Policy.
PRIVACY RIGHTS RELATED TO PERSONAL DATA
CHB takes your privacy and the protection of your personal information seriously. If you wish to opt out of any particular communication channel, you may reach out to privacy@sonova.com. Additionally, you have the ability to unsubscribe from texts by responding with the word ‘STOP’ or opting out of further emails via the unsubscribe link included in each email. Depending on applicable law, you may have certain rights regarding the data we collect about you. You may choose to:
- Have us delete personal data concerning you;
- Correct inaccuracies, taking into account the nature of the data collected and the purposes of the processing of your personal data;
- Opt out of the processing of your personal data for specific purposes, such as targeted advertising; and
- Confirm whether we are processing your personal data, and be provided a copy of that data.
To exercise the rights described above, please submit a request to us by contacting privacy@sonova.com. We may require you verify your identity before fulfilling your request. If a determination is made that we cannot act on your request, we will notify you of this decision in the appropriate time. You may appeal our decision with respect to a request you have submitted by emailing us, at privacy@sonova.com.
TEXT MESSAGE TERMS AND CONDITIONS
Individuals may sign up to receive recurring, marketing SMS and MMS text messages (“Texts”) from CHB, subject to the following Terms and Conditions (“Terms”). Texts may include promotional alerts, new product information, and other content. By signing up to receive Texts, you agree to our Privacy Policy and to be bound by these Terms.
PLEASE READ THESE TERMS CAREFULLY. THESE TERMS AFFECT YOUR LEGAL RIGHTS, INCLUDING BY LIMITING CHB’s LIABILITY AND WAIVING YOUR RIGHT TO ASSERT CLAIMS ON A CLASS OR COLLECTIVE BASIS.
- You may opt in to receive recurring promotional Texts from CHB in various ways, You consent to the use of electronic recordkeeping to document your opt-in consent.
- By signing up to receive Texts, you certify that you (1) are at least the age of majority in the jurisdiction in which you reside, (2) are the account holder of the mobile number you are enrolling, and (3) agree to these Terms and the practices described in our Privacy Policy.
- Autodialer or non-autodialer technology may be used to send Texts to the mobile phone number you enroll.
- You understand that you are not required to consent to receive marketing Texts as a condition of purchasing any goods or services.
- Although Texts are complimentary, message and data rates may apply. Depending on your data plan, your carrier may charge you to receive Texts. You should contact your wireless provider with any questions about your text or data plan.
- Generally, you will receive up to 5 Texts per month per subscription, but the number of Texts you receive may vary depending on your interactions with us.
- You can stop receiving Texts at any time by replying “STOP” to any Text you have received, or by replying “STOP" to any messages received from Sonova Consumer Hearing USA (Sennheiser Consumer Audio).). Please note that we may send you one additional message to confirm that you have been unsubscribed.
- You agree to provide accurate, complete, and up-to-date information when you sign up for Texts, and that you will notify us immediately at privacy@sonova.com if you cease to be the account holder of the mobile number you provided to receive Texts.
- CHB does not guarantee the performance or availability of text messaging services and is not responsible for delayed or undelivered Texts.
- CHB Texts may not be available in all areas or supported by all carriers or all devices. Participating carriers include: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
Carriers are not liable for delayed or undelivered messages.
Dispute Resolution / Class Action Waiver
In the unlikely event that a disagreement arises between you and CHB with respect to the Texts or these Terms, please first contact CHB directly by emailing at privacy@sonova.com or calling (952) 392-2132 so that we may work in good faith to find a mutually agreeable solution.
These Terms shall be governed by, construed, and enforced in accordance with local State laws, as it is applied to agreements entered into and to be performed entirely within such state, without regard to conflict of law principles. You agree that any and all disputes, claims, and causes of action arising out of, or connected with, the Texts or these Terms, shall be resolved individually, without resort to any form of class action, exclusively in either the state or Federal courts located in [insert county and state]. You agree to submit to the personal jurisdiction of the courts of the State of Illinois for any cause of action arising out of these Terms. You agree to file any cause of action with respect to these Terms within one year after the cause of action arises. You agree that a cause of action filed after this date is barred.
If any provision of these Terms, or the application thereof to any person or circumstances, is held invalid or unenforceable for any reason, including, but not limited to, the disclaimers and liability limitations, then such provision shall be deemed superseded by a valid, enforceable provision that matches, as closely as possible, the original provision, and the other provisions shall remain in full force and effect.
UPDATES TO THIS POLICY
We may update this Policy from time to time in order to reflect new or different privacy practices. In this case, we will post updated versions of this policy on this page. A revised policy will apply only to data collected after its effective date. We encourage all visitors to periodically review this page for the latest information on our privacy practices.
CONTACT US
If you have questions about these communications or this notice, you can send an email to [privacy@sonova.com. To exercise your rights under applicable data privacy laws, please contact our Data Privacy Office, Americas, at:
Sonova Consumer Hearing USA, LLC
Attn: Data Privacy Officer
750 N. Commons Drive
Aurora IL 60504
privacy@sonova.com
If you feel that CHB’s communications or our response to the requests above is not compliant with U.S. privacy laws, you may also have the right to lodge a complaint with the local data protection or regulatory authority.