All-Day Clear FAQ

Absolutely! Sennheiser All-Day Clear and All-Day Clear Slim hearing aids, manufactured by Sonova, are FDA-clear over-the-counter (OTC) self-fitting hearing aids. This means that they have been reviewed and cleared by the FDA and that it was demonstrated that the customization process of our hearing aids through the All-Day Clear App is as effective as their professional programming from a licensed hearing care professional.

"In your All-Day Clear kit you will find a pair of All-Day Clear hearing aids with medium eartips, 1 charging case, 1 USB cable, 1 wall plug, a set of small and large eartips, 8 wax guards and 1 cleaning brush.

In your All-Day Clear Slim kit you will find a pair of All-Day Clear Slim hearing aids with medium eartips, 1 charging case, 1 USB-C cable, 1 wall plug, a set of small and large ear tips, 6 wax guards, 1 cleaning brush and 1 carrying case."

The fully charged battery of All-Day Clear ADC1 hearing aids lasts up to 24 hours, depending on usage.

The fully charged battery of All-Day Clear Slim ADCS1 hearing aids lasts up to 21 hours, depending on usage.

Both styles are comfortable to wear all day and have identical features. The difference it the form factor.

All-Day Clear is a modern-looking receiver-in-canal (RIC) hearing aid. RIC hearing aids are basically invisible from the front and you can only see the part of the hearing aid that sits behind the ear. Receiver-in-canal means that there is a little wire that goes inside your ear.

Some people prefer the feeling of an earbud, like a music earphone. That’s why we have a second style: All-Day Clear Slim. All-Day Clear Slim has an earbud-like receiver that sits outside the ear. It comes with a forming wire that adjusts to virtually fit any ear but the wire is slightly thicker and more visible than our other style. What is slim about it is the body of the hearing aid that goes behind your ear. It fits nicely with glasses.

The location of the microphones on the hearing aids also differs for both styles. For All-Day Clear, the microphones are on the body of the hearing aid, behind the ear. For All-Day Clear Slim, the microphones are located on the earpiece. This is optimal for directionality. It also avoids noises caused by hair or glasses rubbing against the body of the hearing aid.

The All-Day Clear and All-Day Clear Slim hearing aids are only sold in pairs, designed for binaural hearing loss.

Your left hearing aid is marked with an “L” and your right hearing aid is marked with an “R”. There are also “L” and “R” markings on the charging case.

The right size eartip should have a snug fit in your ear and feel secure and comfortable.

For All-Day Clear Slim eartips, if you’re not sure which size you have, you can find a “S”, “M” or “L” embossed on the inside of the eartip wall.

There are two ways you can control your volume, either with the push button on your hearing aids or with the sound control in the All-Day Clear App. Through the sound control in the app you control the volume on each hearing aid separately by selecting the split button. Refer to your All-Day Clear or All-Day Clear Slim Instruction Manual or the how-to videos for more details.

Check if your hearing aid needs to be charged. Place your hearing aid firmly in the powered charging case and wait for the indicator light to start flashing. Once the indicator light turns solid green, your hearing aid is fully charged. If your hearing aid won’t charge, contact the customer support team at 1-866-435-5646 or SHSUS@sennheiser-hearing.com

There may be a number of reasons why your hearing aids may not be working. To help resolve the issue, refer to the various Troubleshooting Guides on the Support web page. If you continue to have an issue, contact our customer support team at 1-866-435-5646 or SHSUS@sennheiser-hearing.com

This is feedback and can occur while putting your hearing aids on your ears or if something is too close to your ear. Try to seal your eartip better in your ear or move the object away from your ear. If feedback persists, contact the customer support team at 1-866-435-5646 or SHSUS@sennheiser-hearing.com

It may take a few days to adjust to hearing your voice through the microphones on your hearing aids. You may hear sounds you haven't heard for a while such as birds or a turn signal in your car. This is normal and will improve over time.

All-Day Clear and All-Day Clear Slim hearing aids are supported by participating licensed hearing care professionals who offer an In-Clinic Care Package including an in-person consultation where they will professionally program your hearing aids. The hearing care professional may offer other services like an ear exam, hearing screening, and personal coaching based on your specific needs. These services may vary by hearing care professional. As part of an In-Clinic Care Package, you will benefit from an additional year on your manufacturer warranty, if it hasn't expired. Use the provider locator on our website to find a local provider or search in the All-Day Clear App in Settings > Support > Find a hearing professional.

You can purchase an In-Clinic Care Package directly with a participating licensed hearing care professionals. Use the provider locator on our website or the All-Day Clear App to find a local participating provider.

We advise that you contact your health insurance company before purchasing All-Day Clear hearing aids to confirm as potential coverage varies between insurance providers.

The TV Connector is an optional accessory that when connected, sends sound from your TV directly to your All-Day Clear or All-Day Clear Slim hearing aids.

How it works: When your TV and TV connector are turned on and in range of your hearing aids, press the connect button on the back of the TV connector. Select the TV sound mode in the sound control of the All-Day Clear app, or with your push button control on your hearing aids. Refer to the TV Connector All-Day Clear user guide for more details.

Yes, your hearing aids operate in the frequency range of 2.4 GHz–2.48 GHz. If required by the airline you can put your hearing aids into flight mode. Refer to the How to put your hearing aids in and out of flight mode how-to videos to learn how. Flight mode will not disable the hearing aid functionality, only the Bluetooth connectivity functions.

Once you receive your replacement kit, you will need to set up your new hearing aids following the instructions included in the kit. Go into your smartphone Bluetooth settings, and remove all three previous All-Day Clear connections*. Open the All-Day Clear App, go to the App Settings -> My hearing aids -> Remove your hearing aids. Select "Set up new hearing aids", and follow the steps. Refer to the 'Setting up new hearing aids after a repair/replacement" support document for further details. If you have the In-Clinic Care Package, contact your hearing care professional to schedule an appointment to have your hearing aids re-programmed.

*With certain Android smartphone models, your two All-Day Clear BLE (Bluetooth Low Energy) hearing aid names may appear as a set of numbers in the following format XX:XX:XX:XX:XX:XX (otherwise known as a MAC address) under your smartphone's Bluetooth settings. You will need to remove both of them, along with your All-Day Clear BT classic connection.

Use the All-Day Clear app to adjust your sound profile and try different pre-sets of volume and amplification. Fine tune what you hear with the equalizer in Sound Control. Allow yourself some time to acclimatize to your hearing aids and continue adjusting until it feels right for you.

The Sennheiser Hearing Support team is available to help you with any technical issues or questions you may have. If you decide to make a return, you can do so within 45 days of purchase and receive a full refund. Individual retailer return periods may vary.

To manage phone calls on your hearing aids, you can use the multi-function button.

• To accept a call, press the upper or lower part of the multi-function button on either hearing aid for less than two seconds. You can also answer the call on your phone.
• To end a call, press and hold the upper or lower part of the multi-function button on either hearing aid for more than two seconds. You can also end the call on your phone.
• To Reject a call, press and hold the upper or lower part of the multi-function button on either hearing aid for more than two seconds. You can also reject the call on your phone.

Yes! Sennheiser OTC hearing aids offer universal connectivity that allows you to stream high-quality audio wirelessly from any Bluetooth device as smartphones, tablets, and computers.

The hearing aids support two forms of connectivity:

1. Bluetooth classic connection allows your hearing aids to stream media/phone calls.
2. Bluetooth low energy connection connects to the app, allowing control of volume, sound modes, and advanced settings of your hearing aids.

Your hearing aids can be paired to up to two devices and only connect to one at a time. To connect your hearing aids to a Bluetooth device such as a tablet or a computer:

1. Turn off the Bluetooth connection with your phone.
2. Restart your hearing aids.
3. Find your hearing aids on the available Bluetooth connections of your second device and connect.

Go into your smartphone Bluetooth settings, and remove all previous Sennheiser OTC connections. Open the Sennheiser OTC App, go to the App Settings -> My hearing aids -> Remove your hearing aids. Select "Set up new hearing aids", and follow the steps. Refer to the "Setting up new devices" support document for further details. If you have the In-Clinic Care Package, contact your hearing care professional to schedule an appointment to have your hearing aids re-programmed.

If you’ve changed your hearing aid names on your iPhone and are experiencing issues, you can reset the device name by selecting the “x” next to the updated Bluetooth name and accept the default name that will appear in grey. The original Sennheiser OTC hearing aid name will now be displayed. Close and reopen the Sennheiser OTC App and your hearing aids should now connect to the app.

If you do not wish to hear notifications or ring tones streaming through your hearing aids, disconnect the Bluetooth connection between your hearing aids and your phone by going into your phone’s Bluetooth settings.

If you want to maintain your Bluetooth connection, for instance, if you are streaming, mute notifications and phone calls by putting your phone on “do not disturb” mode on your phone settings.

If the "No connection detected" screen keeps appearing while trying to pair your Sennheiser OTC hearing aids to your phone, simply restart your phone, load the Sennheiser OTC App, and proceed to follow the instructions. When asked "Tap to pair with null", select "Pair & connect", and continue to follow the instructions to complete the setup of your hearing aids.

The All-Day-Clear App requires a Bluetooth® enabled smartphone running at least iOS 14 or Android 8.0.

The first time you pair your hearing aids to the All-Day Clear App, you will be guided to create your Sound Profile which will customize your hearing aids to your hearing loss. Make sure you are in a quiet area. A soundtrack will be played through your hearing aids, and you will be presented with 7 volume options. Select the volume that sounds the most comfortable to you. Next, you will be presented with 6 options for clarity. Take at least 10 sec to listen carefully to each option and select the option that sounds the clearest to you. Lastly, you will be asked if you are happy with the balance. A thumbs-up will maintain equal volume in both ears. A thumbs-down will lead you to adjust the volume independently for each ear. This self-fitting process has been proven just as effective as professional fittings and it only takes 5 minutes. As your hearing evolves, feel free to re-do your Sound Profile.

Yes. The All-Day Clear App is required to set up your All-Day Clear or All-Day Clear Slim hearing aids. Once your hearing aids are set up, you can use your hearing aids without your phone. Your hearing aids will automatically detect and optimize the sound according to your environment to provide the best enhancement for speech or music. You can control volume and manage phone calls with the push buttons on your hearing aid. Refer to the user manual for detailed instructions.

You can download the All-Day Clear App on the App Store or Google Play.

Link to Google play: https://play.google.com/store/apps/details?id=com.sennheiser.alldayclear&hl=en_US​

Link to App store: https://apps.apple.com/us/app/sennheiser-all-day-clear/id1632398035

You do not need internet to control your hearing aids with the sound control in the app, but your smartphone Bluetooth setting needs to be turned ON at all times.

You need an internet connection to create or log in to your Sennheiser Account and to access support links.

Yes, you are required to create a Sennheiser account prior to setting up your hearing aids with the app.

No. You don't have to stay logged in to your Sennheiser account to use the All-Day Clear App. It is only required during the initial set up and to track your hearing aid usage found in the app settings. You can log out at any time under App Settings > Profile.

Yes, you can still use the All-Day Clear hearing aids and All-Day Clear App,however, some features in the app will be disabled.

The first data collection agreement is required when creating a Sennheiser account.

The second data collection agreement is optional for the All-Day Clear App. You can opt in/out of the data collection at any time under App Settings -> Profile -> Data collection. By agreeing to share your data, it enables us to learn about your needs and helps us improve the app for your use.

Once you have completed your sound profile in the All-Day Clear App, it will be saved to your hearing aids and on the app. Changes made to the volume control and equalizer are persistent and will remain as is, even after your devices have been restarted. However, the split volume setting, controlling each hearing aid volume independently, is not persistent. Once the hearing aids are rebooted or charged, the volume of the right hearing aid will match the volume of the left hearing aid. The wind noise reduction feature is also not persistent. it will be disabled once the hearings are restarted.

You can opt in/out of notifications under App Settings -> App -> Notifications.

If your previous smartphone is still functional, you need to remove all three All-Day Clear connections first from your smartphone Bluetooth settings*. If your previous smartphone is no longer functional, simply download the All-Day Clear App on your new phone and follow the instructions in the app.

If you transferred your data from your old phone to your new phone, you will need to open the All-Day Clear App, remove your hearing aids under the app settings, select "Connect existing hearing aids" and follow the instructions to pair your hearing aids.

*With certain Android smartphone models, your two All-Day Clear BLE (Bluetooth Low Energy) hearing aid names may appear as a set of numbers in the following format XX:XX:XX:XX:XX:XX (otherwise known as a MAC address) under your smartphone's Bluetooth settings. You will need to remove both of them, along with your All-Day Clear BT classic connection.

You can use the All-Day Clear App on tablets running iOS 14 or newer, or Android 8.0 or newer supporting Bluetooth 4.2. However, the app was designed for smartphone devices and is not optimized or guaranteed to work on tablets.

Gently wipe down your hearing aids and eartips with the supplied cleaning brush and/or a soft, lint-free cloth at the end of each day. It is strongly recommended to clean your hearing aids at the end of each day of use, before placing them in your charging case. You should replace your eartips every 3-6 months, or when they become stiff, brittle, or discolored. Refer to your All-Day Clear or All-Day Clear Slim Instruction Manual or the how-to videos for more details.

To remove your eartips, securely grip the earpiece/receiver, pinch the eartip, and gently peel it back off the unit. Next, take a new eartip, insert the end of the earpiece/receiver into the opening of the eartip, and push in, feeling a slight klick.

Practicing ear hygiene is important to maintain your devices. You can use your cleaning brush, or a soft, lint-free cloth to gently remove ear wax and other debris from your hearing aids at the end of each day. The recommended frequency of changing the wax guard can vary. It depends on the user and how much wax is produced in the ear. For best results, it is recommended to change your wax guard every 3 - 4 months.

The hearing aids come with a 30% charge, which should last approximately 3 hours depending on your usage.

Insert your hearing aids into the charging slots of the powered charging case. Make sure the (L) and (R) hearing aid markings match the “L” and “R” indicators in the charging slots. The indicator light on the hearing aids will slowly blink until fully charged (solid green).

It is recommended to fully charge your hearing aids in between use. It can take up to 3 hours to fully charge your hearing aids.

Yes, it is recommended to close the lid while your devices are being charged. This will help keep them clean and away from pets and/or children.

All Sennheiser OTC hearing aids are rechargeable with a battery that lasts all day. Sennheiser All-Day Clear uses a button-cell lithium-ion battery and lasts up to 24 hours on a single charge. Sennheiser All-Day Clear Slim uses a pincell lithium-ion battery that lasts up to 21 hours on a single charge.

You can check your battery level in the All-Day Clear App. Open the app,on the sound control screen you will see the battery level for your left and right hearing aids.

You will hear two long beeps when wearing your hearing aids, that will indicate the battery is low. You then have approximately 60 minutes before the hearing aid needs recharging.

The indicator lights on the hearing aids are color-coded to show the state of the batteries. Blinking red indicates < 10%, orange indicates 11-80%, green indicates 81-99% approximate charge.

You should have both hearing aids turned on with a charge, to function optimally.

Either your charging case is not plugged into a power source or the charging contacts on the hearing aids are not positioned properly in the charging case. Remove the hearing aids from the charging case and wiggle them a bit while pushing them back firmly into the charging slots. Watch for the indicator light to confirm that they are charging.

If you remove power from your charging case while your hearing aids are in it, or if you remove your hearing aids from the charging case, your hearing aids will automatically turn on. Make sure to turn them off if you don't plan on wearing them right away.

If you purchased All-Day Clear hearing aids from a retailer, please check their specific return policy.

If you bought directly from this website and are not satisfied with your All-Day Clear hearing aids, you may return them within the applicable risk-free trial period for a refund of the purchase price you paid (and any associated taxes that have been collected) as shown on your receipt. The refund will not include shipping charges that you paid in connection with the original purchase of the hearing aids.

To be eligible for a refund, the devices must be reasonably clean and free of damage, encased in their original packaging, and include all original accessories and associated product manuals. We reserve the right to refuse returned products and deny a refund or credit if they are dirty, damaged, missing original parts or accessories, or show signs of misuse or abuse. If any such circumstances are identified with your return, we will make an effort to contact you using the information you provided. For more information, please see the return return policy.

To arrange your return, please contact the Sennheiser Hearing Support team at 1-866-435-5646 or via email at SHSUS@sennheiser-hearing.com. Be sure to include both hearing aids and the charging case to receive your full refund.

After the trial period, the product is non-returnable and non-refundable.

If you have purchased your All-Day Clear hearing aids directly from Sennheiser, contact the Sennheiser Hearing Support team at 1-866-435-5646 or SHSUS@sennheiser-hearing.com to arrange a return label. Otherwise, contact the third party seller where you have purchased your device.

Wax guards and eartips are non-returnable. The TV Connector can be returned within 45 days of purchase. Contact the Sennheiser Hearing Support team at 1-866-435-5646 or SHSUS@sennheiser-hearing.com to arrange the return of your All-Day Clear TV Connector.

The All-Day Clear hearing aids come with a 1-year limited manufacturer's warranty that covers defects related to manufacturing, parts, materials and workmanship for the devices (including the external and internal components, charging case, cord and plug), when used under normal and accepted use for one (1) year from date of purchase. This warranty is valid for the initial purchaser only and requires proof of purchase from this website or an authorized reseller.

You may choose to purchase an In-Clinic Care Package for your hearing aids from a participating service provider (not via this website) to extend the warranty to a total of two (2) years from the date of purchase.

Please note that loss and/or damage to the All-Day Clear hearing aids, as well as damage resulting from improper handling, exposure to chemicals, immersion in water, undue stress, or third-party repairs, are not covered under this warranty. For more information, please see warranty conditions.

To arrange a warranty claim, please contact the Sennheiser Hearing Support team at 1-866-435-5646 or via email at SHSUS@sennheiser-hearing.com.

The additional year is an extension of the All-Day Clear manufacturer's 1 year warranty. See the Terms of Use for more details.

To arrange a repair, contact the Sennheiser Hearing Support team at 1-866-435-5646 or SHSUS@sennheiser-hearing.com. When sending your hearing aids for repair, make sure to include both hearing aids and the charging case.

Serial numbers can be found on the back of your hearing aids. They can also be found in the All-Day Clear App, on the "Remove hearing aids" screen in the app settings.

Note: do not select "Remove hearing aids" unless you are following instructions to troubleshoot your Bluetooth connection or setting up replacement hearing aids.

Yes, you can get your hearing aids repaired outside of the warranty period. We offer repair services for devices up to three (3) years after the original purchase date, with costs based on their current price list. To arrange a repair, you can contact the Sennheiser Hearing Support team at 1-866-435-5646 or SHSUS@sennheiser-hearing.com. For more information, please see warranty conditions.

Sennheiser OTC hearing aids are designed for individuals 18 years of age or older, with mild to moderate hearing loss. Take a few minutes to complete our hearing screener to determine if that corresponds to your
situation.

Yes, it can take some time to get used to how things sound with your new hearing aids as your brain needs to adjust to the new sounds. Wear them as much as possible to get the benefit, and gradually increase the length of time each day to get accustomed to the hearing experience. Refer to the Getting used to your hearing aids support guide for more information.

When you first wear your hearing aids, your voice will seem louder. This is normal. It may take a few days to adjust to hearing your voice through the microphones of your hearing aids.

Yes, at first your ears might feel like they are blocked. This is called the occlusion effect. The eartips of your hearing aids have a small vent that addresses occlusion by allowing natural sound to pass into the ear. It just might take a few days to adjust. Refer to the 'Getting used to your hearing aids' guide for more information.

All-Day Clear and All-Day Clear Slim hearing aids are supported by participating licensed hearing care professionals. Use the provider locator on our website to find a local provider or search in the All-Day Clear App in Settings > Support > Find a hearing professional.

Yes, you will hear sounds and voices around you much more easily. You will find focusing on the conversation you want to hear and ignoring unwanted noises.

Yes, you will notice an improvement in these situations. Practice strategies like positioning yourself facing the person you’re talking to, and keeping the noise behind you.

Sounds like you might have good hearing in high frequencies. Use the equalizer to lower the treble. This will lower the amplification for high frequencies and likely remove that sound you are noticing.

Low Frequencies (Bass): This controls the deep, low-pitched sounds. If you have difficulty hearing low-pitched sounds, you can increase the bass. Conversely, if these sounds are too loud or overpowering, you can reduce the bass.

Mid Frequencies (Midrange): This controls the middle range of sounds, which includes most of the frequencies of human speech. Adjusting this band can help to improve the clarity of conversations. If speech sounds muffled or unclear, increasing the midrange can help.

High Frequencies (Treble): This controls the high-pitched sounds. If you have difficulty hearing high-pitched sounds, such as the voices of children or birdsong, you can increase the treble. Conversely, if these sounds are too sharp or piercing, you can reduce the treble.

To use the equalizer, the user would typically start with all bands set to a neutral or middle setting, then adjust each band up or down based on their listening experience. This process may involve a bit of trial and error to find the settings that work best for each individual.

The volume control in the All-Day Clear App and directly on your hearing aids are limited by your Sound Profile selection. To reach a higher volume, you can re-do your sound profile and select a louder volume setting. Alternatively, you can increase the low, mid and bass frequencies evenly in the equalizer.

If you experience feedback or whistling while holding your phone to your ear, tilt the phone away from your ear slightly. This should resolve the issue.

Yes, you can adjust your sound profile. Go to App Settings > My hearing aids > My Sound Profile. You will be prompted to adjust your sound profile which will override your existing sound profile. Don’t worry, it only takes a few minutes.

A Sound Profile customizes your All-Day Clear hearing aids to suit your unique hearing loss. Through the self-fitting process in the All-Day Clear App, you'll listen to a sound track that helps determine how the hearing aids can enhance your hearing. This self-fitting method is clinically proven to be as effective as an initial professional fitting and takes only five minutes to complete. As your hearing changes over time, you can easily update your Sound Profile whenever necessary.