Sennheiser Warranty Conditions

MANUFACTURER'S LIMITED PRODUCT WARRANTY STATEMENT FOR CONSUMERS (US)

The limited warranty described on this page is available to initial end user purchasers of all original Sennheiser-branded consumer hearing products (manufactured by Sonova Consumer Hearing GmbH or Sonova AG, and sold by Sonova Consumer Hearing USA LLC and their other affiliated companies, referred to herein individually and collectively as “Sonova Consumer Hearing”) as specified below. Sonova Consumer Hearing warrants to the inital end user purchaser that the product purchased from this Website or an authorized dealer will be free of defects related to manufacturing, parts, materials, and workmanship under normal and accepted use for the length of time specified below. Conditions under which this manufacturer's limited product warranty statement may not be valid can be found below.

OTC HEARING AIDS - Sonova provides a limited manufacturers’ warranty on OTC Hearing Aids to the initial end user only, for one (1) year from the date of purchase from this Website or an authorized reseller, with proof of purchase from this Website or authorized reseller. At your option, you may choose to purchase an In-Clinic Care Package from a participating service provider (not via this Website) to obtain a total two (2) year limited manufacturers’ warranty on the OTC Hearing Aids that you have purchased through this Website or participating authorized reseller.

CONSUMER AUDIO PRODUCTS - The original Sennheiser branded consumer hearing product manufactured by Sonova Consumer Hearing GmbH, that you purchase on this Website or from an authorized retailer, is covered (for the original end user consumer only) with proof of purchase from this Website or from an authorized retailer by a warranty of 24 months; provided, however, each product listed below is covered by a warranty of 12 months (not 24 months) :

  • MOMENTUM 4
  • MOMENTUM True Wireless 4
  • MOMENTUM SPORT
  • ACCENTUM Wireless
  • ACCENTUM Plus Wireless
  • ACCENTUM True Wireless
  • ACCENTUM Open
  • BTD 600
  • CX 80S
  • HD 400S
  • HD 450BT
  • BTD 700
  • SoundProtex
  • SoundProtex Plus
  • RS 120-W
  • RS 5200
  • RS 2000
  • RS 175
  • RS 195
  • Flex 5000

Limitations. TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH IN THIS WARRANTY STATEMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND WE SPECIFICALLY DISCLAIM ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS. IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE.

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A STATUTORY OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. IN SOME JURISDICTIONS THE FOREGOING LIMITATION MAY NOT APPLY TO MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

This limited warranty gives you specific rights. You may have additional rights under applicable law, and this limited warranty does not affect such rights.

Remanufactured or Refurbished Products Carry the Standard Warranty**

** Remanufactured product warranties are valid only when the product is purchased on Sennheiser-hearing.com or from an authorized Sonova Consumer Hearing reseller and apply only to Sennheiser-branded consumer hearing products. Excludes any remanufactured Headphone, TeleCom Headset, or Bluetooth® product, each of which carries a 90-day warranty. Out of warranty TeleCom headset replacements have a one-year warranty.

  • if the product is purchased on brand.com, the warranty is of
  • 12 months - MOMENTUM 4 , MOMENTUM True Wireless 4, MOMENTUM SPORT , ACCENTUM Wireless, ACCENTUM Plus Wireless, ACCENTUM True Wireless, ACCENTUM Open, BTD 600, CX 80S, HD 400S, HD 450BT , BTD 700, SoundProtex , SoundProtex Plus , RS 120-W, RS 5200, RS 2000 , RS 175, RS 195
  • 24 months - All other products
  • If the product is purchased on an authorized Sonova Consumer Hearing reseller, we will honor the warranty outlined in the reseller policy

 

WARRANTY ELIGIBILITY STATEMENT

In order to be considered eligible for repair or replacement under warranty, the item(s) for repair must be sent with a valid bill of sale (please see below for more information) from an authorized retailer detailing the following information:

  • Retailer's name
  • Original date of purchase
  • Model or SKU number of the product purchased
  • Failure to supply a bill of sale with all of the required information will result in denial of warranty repair or replacement.

The following types of documents, printed or electronic, are not considered valid receipts and therefore cannot be used to determine eligibility for warranty:

  • Credit card statements
  • PayPal and/or eBay (or any other auction site) confirmations
  • Bank statements
  • Bills of lading, bills of material or any other type of shipping document

Please note: if you have previously received credit from Sonova Consumer Hearing for Product that you claimed you did not receive after you purchased it, you will not be entitled to receive warranty service for such Product.  In such a case, Sonova Consumer Hearing will require that you first make full payment for the Product that you originally ordered (as shown in the original receipt) before Sonova Consumer Hearing will provide warranty services for such Product.  If full payment is not received by Sonova within 7 business days of Sonova Consumer Hearing’s demand for payment, Sonova Consumer Hearing will be entitled to, and may, retain such Product.  Sonova Consumer Hearing may also take such further action against you as it considers appropriate.

WARRANTY DOES NOT COVER

  1. Counterfeit or "grey market" products purchased from any non-authorized dealer.
  2. Damage or inoperability caused by inadequate repair work performed by the end user or any non-authorized repair center.
  3. Products where the identification label, serial number or safety label has been removed or altered.
  4.  Other manufacturer's equipment or reimbursement for said equipment that has been used in conjunction with an original Sonova Consumer Hearing product.
  5. Inoperability due to lack of reasonable maintenance and care as determined by Sonova Consumer Hearing.
  6. Accessories or consumable items such as, but not limited to:
  • Batteries
  • Ear bud covers
  • Ear cushions and/or headphone padding
  • Cable clips
  • Foam microphone windscreens
  • Cases

 

 7. Damage: This warranty does not cover any physical and/or electrical damage resulting from, but not limited to:

  • Accident
  • Misuse
  • Abuse
  • Malicious destruction
  • Acts of nature

8. The temporary or permanent affixing of any items supplied or not supplied by the manufacturer with any adhesive, fastener or the like.

9. Use of batteries, power supplies or any other sources of power not specifically recommended by the manufacturer.

10. Inadequate repair work performed by the end user or any non-authorized repair center.

ADDITIONAL TERMS AND CONDITIONS

PRODUCT ADVANCE REPLACEMENTS

Sonova Consumer Hearing does not offer advance replacements; the original item must be returned prior to shipping a replacement.

REFUNDS

Sonova Consumer Hearing will only provide refunds to customers that purchased their product directly from Sonova Consumer Hearing within 30 days from the date of purchase. Customers seeking a refund for a product that was purchase from a Sennheiser distributor/vendor must request reimbursement from the original distributor/vendor.

For US Customers who have purchased Products (OTC Hearing Aids or Audio Products) through https://us.sennheiser-hearing.com/ ONLY, please see the General Terms and conditions of Online Sales to Consumers for terms and conditions relating to refunds.

SHIPPING TO SONOVA CONSUMER HEARING

Sonova Consumer Hearing will ONLY be responsible for shipping to the customer after repair/replacement. The customer is responsible for all shipping/handling charges related to returning the product to Sonova Consumer Hearing or one of the Sonova Consumer Hearing authorized repair facilities. Products must be shipped in their original packaging or otherwise suitably protected to avoid damage during shipping. Sonova Consumer Hearing will not be responsible for any damage incurred during shipment. Sonova Consumer Hearing will only be responsible for packages that are verified as having been received into its warehouse via a shipment tracking number provided by the customer's shipping company.

SHIPPING FROM SONOVA CONSUMER HEARING

All[AR4.1] packages will ship within the 50 United States[JF5.1] and Puerto Rico at no expense to the customer. Orders to the continental United States will be shipped via UPS Ground, no signature required. Orders to Alaska, Hawaii, and Puerto Rico will be shipped via FedEx 2Day service. Shipping to a location outside of the 50 United States and Puerto Rico, as well as other shipping methods and options, are available; however, all related charges will be the sole responsibility of the customer.

WARRANTY REPAIRS

In the event of repairs, Sonova Consumer Hearing will be responsible for all costs associated with the repair including parts and labor costs. All service labor is guaranteed for 90 days or until the conclusion of the originally purchased product's original warranty period, whichever period is greater.

WARRANTY REPLACEMENTS

Sonova Consumer Hearing may, at its discretion, choose to replace the product completely with a new or remanufactured product. In the event of product obsolescence, a suitable replacement will be chosen based upon the features, the intended use (according to Sonova Consumer Hearing) and the retail price of the original product. In the event of product obsolescence, Sonova Consumer Hearing cannot guarantee the same color or aesthetic attributes as the original product. All warranty replacements are guaranteed for 90 days or until the conclusion of the originally purchased product's original warranty period, whichever period is greater.

EXPECTED TURNAROUND TIME

The expected turnaround time is subject to parts and product availability and therefore cannot be guaranteed.

DETERMINING AUTHORITY

The Sonova Consumer Hearing Customer Service Department will be the final determining authority for all potential warranty claims for service and/or replacement.